Shipping policy

Where we deliver

TÉVI BELLA delivers island-wide across Sri Lanka. We do not currently ship internationally.

Delivery charge

A flat delivery charge of Rs 450 applies to every order, anywhere in Sri Lanka.

Delivery time

Orders are delivered within 4 to 8 days of payment being confirmed.

Delivery times are estimates and may vary depending on your location, courier delays, public holidays, and periods of high demand.

Payment

All orders are prepaid. We accept card payments, bank transfer, and Dialog Genie.

We do not offer cash on delivery. Your order is processed once payment has been received and confirmed.

If you pay by bank transfer, please send your payment receipt to us on WhatsApp at 0723387318, quoting your order number, so we can confirm and dispatch your order.

Order tracking

Once your order is dispatched, we will send you a shipping confirmation. If you have not heard from us within the expected delivery window, contact us and we will follow it up.

Delivery address

Please make sure your delivery address and phone number are correct at checkout. We are not responsible for orders delayed or lost due to an incorrect or incomplete address supplied by the customer.

Damaged or incorrect deliveries

If your order arrives damaged or you receive the wrong item, contact us within 7 days of delivery with photographs and we will refund you — there is no need to send the item back. See our Refund Policy for details.

Contact us

TÉVI BELLA
WhatsApp: 0723387318
Instagram: @tevibella
Email: tevibellaclothing@gmail.com