Refund policy
Thank you for shopping at TÉVI BELLA. We want you to be happy with what you receive. Please read this policy carefully before placing an order.
Refunds
We issue refunds for faulty, damaged, or incorrect items only — for example, if the item arrives damaged, or if we send you the wrong product, size, or colour.
Refund requests must be made within 7 days from the date of delivery.
We do not offer refunds for change of mind, incorrect size selection, or if the item does not suit you. Please check the size chart on each product page carefully before ordering.
You keep the item
If your item is faulty or incorrect, there is no need to send it back. Once we confirm the issue from your photographs, we will refund you and you keep the item.
Exchanges
We do not offer exchanges.
How to request a refund
Contact us within 7 days of delivery, quoting your order number and including clear photographs of the item and the issue, through any of these:
- WhatsApp: 0723387318
- Instagram DM: @tevibella
- Email: tevibellaclothing@gmail.com
Sale items
All sale purchases are final and are not eligible for a refund.
Processing time
Once we have reviewed your photographs and approved the refund, it is processed within 1 to 3 business days and issued to your original method of payment.
Depending on your bank or payment provider, it may take additional time for the funds to appear in your account.
Delivery charge
The Rs 450 delivery charge is refunded only where the fault is ours — a faulty, damaged, or incorrect item. It is otherwise non-refundable.
Contact us
TÉVI BELLA
WhatsApp: 0723387318
Instagram: @tevibella
Email: tevibellaclothing@gmail.com